Tell us what you're trying to improve
The best starting point is a short description of the documents you collect, where follow-up breaks down, and what a better workflow should look like.
General inquiries
General inquiries
Questions about the product, how it works, or whether it fits your use case.
hello@salus-software.comBilling & subscriptions
Questions about your plan, charges, or anything related to your subscription.
hello@salus-software.comComplaints & feedback
Something went wrong or you have feedback on how we can improve.
hello@salus-software.comContact details
Useful context to include
- What documents are being requested
- Who they are being requested from
- Whether this is one-off or recurring
- Where follow-up, tracking, or review currently breaks down
- What a better process would look like
You don't need a polished brief. A few bullet points is enough for us to understand the shape of the problem quickly.
What happens next
- 1You click through to the Salus contact page
- 2It opens the Actis Docs-specific contact flow
- 3The email structure is already scoped to this product
- 4We can respond with a more useful first reply
Frequently asked questions
What happens when my trial ends?
Your account stays active on the Free tier with reduced limits. You won't lose any data. Upgrade to Pro or Business to restore full access.
Can I cancel at any time?
Yes. You can cancel your subscription at any time from your subscription management page. Access continues until the end of the billing period.
How do I manage or cancel my subscription?
Visit actis-docs.com/manage to access your Paystack subscription portal where you can update billing details or cancel.
What email should I use at checkout?
Use the same email address as your Actis Docs account. That's how your payment is linked to your account automatically.
Do you offer annual billing?
Not yet. Monthly billing only for now. Annual plans are on the roadmap.
Keep it simple
A useful message usually covers the outcome you want, what is not working today, how the process currently works, and what you would like to be easier or more reliable.
Typical problems
- Too much manual follow-up
- No clear view of what is still missing
- Wrong files arriving in the wrong place
- Messy handovers and exports at the end
Typical outcomes
- Less chasing
- Better visibility of status
- Cleaner review and approval flow
- More reliable recurring collection